For customers of workplace, virtual and open event training

1. Update for Bild customers ‘the client’

Bild as a not –for- profit will only apply charges for postponements and cancellations in an ethical way. We will not profiteer from any changes imposed on our customers.

When a customer has to postpone; cancel or in the case of virtual training, doesn’t attend, Bild also has obligations to its associate consultants and other suppliers who provide services around the training.

Should the customer wish to cancel or postpone the contract or part of the service the contractor (Bild) reserves the right to impose the following charges:

2. Cancellations terms and conditions:

• If cancelled before 4 weeks prior to the training date - 100% refund.
• If cancelled between 4 weeks and 1 week prior to the training date - 50% refund.
• If cancelled within 1 week of the training date - 0% refund.

3. Postponements and transfers terms and conditions:

Postponements and transfers are defined as the service will be rearranged for new dates. This could be for workplace, open event, or virtual training. New dates will need to be identified within 10 working days of the notice to postpone, otherwise the postponement will be treated as a cancellation.

• Less than 24 hrs - 1/4 fee (25%)
• Up to one weeks’ notice - 1/5 fee (20%)
• Between 1 and 2 weeks - 15%
• More than 2 weeks - no fee

If dates are transferred more than 3 times by the customer, Bild reserves the right to classify the postponement or transfer as a cancellation.

4. Bild open events

All bookings are processed on a first come, first served basis and are accepted under the terms and conditions shown below.

We will endeavour to send you joining instructions no later than 14 days before the course, including course times, venue details and map.

Check the details of the joining instructions carefully to ensure they are as you expect. If you have not received any notification from us about your booking status at least 7 days before your chosen course please contact us. Without written notice from us, your place cannot be taken as confirmed.

We will endeavour to meet any additional needs stated on your booking form in liaison with the venue.

Payment must be received before the start of the course or within 30 days of the invoice date, whichever is sooner.

All requests to transfer or cancel a booking must be made in writing by email.

Requests to transfer bookings can be made at no charge up to 7 working days prior to the event, after 7 working days a £15.00 plus VAT administration charge will be made.

Refunds will not be made where notice of cancellation does not reach BILD within 7 working days and will be charged at full course fee plus VAT. We are happy to have a substitute delegate at no extra charge.

BILD reserves the right to amend and cancel if, for whatever reason, BILD is unable to deliver the advertised course. In these circumstances we will endeavour to give adequate notice. A full refund will be given to delegates in the event of a cancellation.

BILD is not responsible for costs incurred by a delegate when booking and/or attending a course nor in the event of cancellation by the delegate or by BILD. The specification(s) covered and course content are clearly shown.

BILD is not required to refund the course fee or other costs incurred by the delegate who have booked the course place in error.